RETURN POLICY
Last updated January 01, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@usbswiper.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and USBSwiper Packing Slip, then mail your return to the following address:
USBswiper
Attn: Returns
1234 Lake Zurich, Route 22
235
Lake Zurich, IL 60047
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Notwithstanding the above, shipping charges are non-refunable.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• A 20% restocking fee will be charged for all returns.
• WARRANTY – We warrant our products against defects and workmanship for a period of 90 days. (Credit card readers for 1 year) If a product fails during that time, we will gladly repair or replace the product at our discretion according to the guidelines indicated below. Do not ship your defective product to USBSwiper.com before contacting customer support. Follow these steps: 1. Contact customer support 2. A customer support agent will troubleshoot to see if the product is defective. If it is, then this information is required: 3. If it is determined that the product is defective and warrants replacement, the Customer Support Representative will provide you with an RMA number (if applicable) and shipping information. Please be sure to write this down. 4. Include a copy of this Original Packing Slip that came with the product to verify proof of purchase date and serial # 5. Include your current contact information. Name, Address and Phone # 6. Package product securely. Include your contact information with your name, address, phone number, copy of original packing slip and RMA number inside the package. Send the product to the address given by customer support. Clearly write your RMA number on the outside of the package. Customers are responsible for the freight charges to USBSwiper. We suggest using a carrier that provides tracking information. USBSwiper.com is not responsible for packages lost in transit. The replacement product will be sent around with shipping charges that provides tracking information. Expected shipping is available at support@usbswiper.com.
• ADDITIONAL REFUND POLICIES – We offer a 3-day return policy. You, the buyer, may request a refund at any time prior to midnight of the third day after the date of shipment receipt subject to the terms and conditions contained below. A) The products were purchased for the purpose matching the description contained in our product description pages and all instructions for such use/purpose were followed. Any product purchased for a use not covered in our product description will not receive a refund or in such cases as management may be willing to give a refund that in any such case any refund will be at management’s discretion & may carry a re-stock fee of 20% B) The product was not tampered with in any way C) You (the customer) have given USBSwiper the opportunity to troubleshoot any problems with the equipment (if any) as per detailed instructions that are included in each order. D) The product is shipped back with all original parts and is packaged in such a way as to ensure no breakage or damage to the product while in transit. E) We will not take returns for products that were purchased & used for a single event unless the product was purchased under our rental program. Should you request a refund within the 3-day grace period, your cancellation will need to be submitted in writing to Sales@USBSwiper.com. Once this written cancellation is received by USBSwiper.com no later than the 3rd day after your product is received, and product is returned to USBSwiper.com within 10 days of cancellation in new re-sellable condition with all parts, cables etc. that originally came with the product, you the customer will receive a refund within 30 days thereafter (less USBSwiper’s original shipping and handling costs). If parts are missing or damaged, no refunds will be given. Refunds given after the 3-day period has elapsed are at the sole discretion of the company and may carry a 20% re-stocking fee which will be deducted from the amount of refund as well as no refund of shipping and handling costs. There are absolutely no refunds given after 30 days.
• CANCELLATION – If you use USBSwiper’s Virtual Terminal Credit Card Processing Platform, you may cancel the services at any time. There are no contracts and no cancellation fees. USBSwiper reserves the right to terminate any customer’s use of its credit card processing systems at any time for any reason. Customer agrees that USBSwiper shall not be held liable, and customer shall hold USBSwiper harmless for any customer’s loss of revenue due to its inability to process credit cards or for being terminated by USBSwiper. USBSwiper makes no warranty explicit or implied regarding the use of USBSwiper’s card processing services. Processing rates subject to change anytime without notice. Also see our terms of service page.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
224-677-0283 x4
support@usbswiper.com